Privacy Policy

Shri Balaji Metro Hospital

Effective Date: 18 July 2026
Last Updated: 18 July 2026

Shri Balaji Metro Hospital ("Hospital", "we", "our", or "us") is committed to protecting the privacy and confidentiality of all patients, attendants, visitors, employees, and users of our website.

This Privacy Policy explains how we collect, use, store, process, disclose and protect your personal information when you visit our website or avail our healthcare services.

This Privacy Policy has been prepared in accordance with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), the Digital Personal Data Protection Act, 2023 and other applicable laws.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information
  • Full Name
  • Date of Birth
  • Gender
  • Address
  • Mobile Number
  • Email Address
  • Emergency Contact Details
  • Government-issued ID (where legally required)
  • Insurance / TPA Details
B. Sensitive Personal Data
  • Medical History
  • Diagnosis
  • Laboratory Reports
  • Radiology Reports
  • Prescriptions
  • Treatment Records
  • Surgery Details
  • Health Condition
  • Allergy Information
  • Biometric Information (where applicable)
C. Financial Information
  • Billing Details
  • Insurance Information
  • Payment Details
D. Website Information
  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Cookies and Log Files

2. Purpose of Collection

Your information may be collected and processed for the following purposes:

  • Patient Registration
  • Appointment Scheduling
  • Medical Consultation and Treatment
  • Diagnostic and Laboratory Services
  • Billing and Payment Processing
  • Insurance / TPA Claims
  • Emergency Medical Care
  • Regulatory Compliance
  • Maintaining Medical Records
  • Responding to Website Enquiries
  • Improving Hospital Services
  • Website Administration and Security

3. Consent

By providing your personal information or availing our healthcare services, you consent to the collection, storage, processing and use of your information for the purposes described in this Privacy Policy.

Wherever required by law, specific consent shall be obtained before processing or sharing Sensitive Personal Data.

You may withdraw your consent wherever legally permissible, subject to applicable laws and medical record retention requirements.

4. Disclosure of Information

Your information may be shared only where necessary with:

  • Diagnostic Laboratories
  • Radiology Centres
  • Consultant Doctors
  • Referral Hospitals
  • Insurance Companies
  • Third Party Administrators (TPA)
  • Government Authorities where required by law
  • Technology Service Providers working under confidentiality obligations

We do not sell, rent or trade your personal information.

5. Data Security

We maintain appropriate administrative, technical and physical safeguards to protect personal information from unauthorized access, misuse, alteration, disclosure or destruction.

Security measures include:

  • User Authentication
  • Password Protection
  • Role-based Access Control
  • Firewall Protection
  • Antivirus Protection
  • Secure Backup Systems
  • Restricted Access to Medical Records

6. Data Retention

Personal and medical records shall be retained only for the period required under applicable laws, medical regulations, accreditation standards and Hospital policies.

7. Cookies

Our website may use cookies and standard log files to improve user experience, analyse website traffic and enhance website performance.

Users may disable cookies through their browser settings. However, certain website features may not function properly.

8. Patient Rights

  • Request access to personal information.
  • Request correction of inaccurate information.
  • Withdraw consent where legally permissible.
  • Raise privacy-related concerns.

9. Third Party Websites

Our website may contain links to third-party websites. Shri Balaji Metro Hospital is not responsible for the privacy practices or content of such external websites.

10. Children's Privacy

Healthcare services provided to minors shall be subject to consent from parents or lawful guardians wherever required by applicable law.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Revised versions shall be published on this page along with the updated effective date.

12. Contact & Grievance Officer

Grievance Officer
Shri Balaji Metro Hospital
Pahad Mandir Road, Kauhakunda,
Raigarh, Chhattisgarh – 496001

Email: itraigarhmetrocare@gmail.com
Phone: +91-9425570727
07762-220222 / 07762-220666

By using our website and healthcare services, you acknowledge that you have read, understood and agreed to this Privacy Policy.